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Does your Pro Tools 8 install freeze? March 20, 2009

Posted by ConnorSmith in : Digidesign, Leopard, Pro Tools , trackback

I’ve been getting a lot of emails from people who’s Pro Tools 8 LE install is freezing or stalling.  Most often it happens during the “Running pro tools creative collection installer script” message.  95% of the time so far, the solution is:


Some users have reported waiting over 30 minutes at this stage.  Apparently a long install is normal, so take a break and let your computer go for it.

Now – if you are waiting an hour or more, and its still stalled, then I would start to think that something is wrong.  Send me an email/comment here, and we will try our best to get your setup working.


The Studio Files


1. nick - December 8, 2011

im trying to uninstall Pro tools m-powered essential 8 but I keep getting “installation and operation of pro tools m-powered essentials requires windows XP with SP2” what can i do? any help is appreciated. thank you!

2. frankie - December 21, 2011

ive really been having problems with my pro tools installing,is the light on m box 2 supposed to turn on as soon as u plug it in??or will it turn on as installing?and does is matter if im usind a different usb cord for the box??if so were do i buy cord just for that?pls i need help,lol i needa record..

3. andre - December 24, 2011

my pro tools 8 installler wont in wont install after restoring my computer it did this before and i was sunt a download of pro tools 8 and it work need that to happen again

4. michael mata - December 26, 2011

i have unistalled pt8 to fix my computer and wanted to fresh install pt8 and now its askin me to install windows xp wen it used to work on windows seven need help fast

5. Curt - December 27, 2011

I keep getting error messages on Pro Tools is not a valid win32 application. I expected this was a result of the scratched up DVDs from being shipped in a cardboard sleeve. That really needs a change. I did make it through a couple of times, but then returned an error 2147213312 and couldn’t install Creative Collection. It would also be very helpful if there were an easier way to contact them, i.e. by email without “jumping through hoops”. There may be, but I haven’t found it yet.

6. Kentucky Tom - December 30, 2011

I’m installing pro tools 8.0.4 (full install) on a Gateway DX4300-03 upgraded from vista to windows 7 home premium. The system is a 8 meg ram, large HD and is a 64 bit or 32 bit system. When I start the install from the disk it starts ok, then asks me to hook up the hardware (Mbox mini) to find the driver and click ok. It runs for a little bit and a message comes up {Microsoft Visual C + + 2005 Redistributable (X 64) Out of disk space – Volume “D” required space 884KB ; Available space : 0 KB . free some space and retry. This is when it locks up. Any ideas on how to get around this problem would be appreciated. Thanks! Kentucky Tom

7. Darian - January 3, 2012

My Pro-Tools LE installer dvd freezes and is sometimes unresponsive. When I insert the dvd it gives me an open folder to view files or run set-up exe. options. I tried both ways, running the set-up exe. option and opening the set-up icon from inside the folder and im seeing the same results either way. It freezes forever the a small box that I cant maximize appears with a message at the top that says “Welcome to Pro-Tools LE” but the box is empty. The install process never starts.

8. Kelly - January 8, 2012

Trying to install protools 8 onto a new Windows 7 computer. I’ve tried it several tmes now. It will stall and freeze and I’ve given it up to 10 hours each time. I’m guessing something is wrong. I have an Asus notebook with windows 7 Home Premium, 64-bit, 3 gig, Service pack 1. My Protools is Pro tools 8 LE, and I have an Mbox2 Mini. I’d appreciate any help you could offer me. Thanks so much!

9. alex gillespie - January 10, 2012

i am on a mac os 10 and i waited and waited for it to install and then finally it said instillation failed contact support group……… i tried to contact them but they wouldn’t let me speak to a representative without a registration number so i register the product and it never e mails me the number…i tried calling again today but now im just getting a busy tone

10. RT - February 5, 2012

hey my computer also freezing as well i install it jus like supposed to than i restart(the computer) like it says than i click on protools from my desktop and says it loading etc, different plugin start to load up than it gets to”structure dpm plug in ” and freeze’s i let it stay they for like 45minutes still completly froze wat do i do im using windows XP a dell 1501 2 in ram like 200gb help me out pleaseeeeeeee

11. gogo - February 7, 2012

I try to install PTLE8.. when running setup the only thing i get is a pop up dialogue box “Welcome to Pro Tools LE” .. and thats it..
I had PTLE6.1.1 that i uninstalled with an MBOX ..
all this on a DELL Inspiron 530

12. Olga - March 5, 2012

Hi! After 40 min of waiting at the stage of creative collection my system returns an error.. I have windows XP….Thank you!

13. virginia - March 13, 2012

hi i am having a problem i finished the installation and now protools keeps telling me that the digidesign hardware is not found and it does not open pro tools i have mac os x 10.5.8 and no updates are required. up to date. please help.

14. Felix - March 23, 2012

Trying to install Avid Pro Tools MP9 onto a new Windows 7 HP computer. I’ve tried it several times now. It will stall and freeze on the Creative Collections and I’ve given it about an hour each time. I’m running it on windows 7 Home Premium, 64-bit, 3 Gig RAM, 2.4GHz Processor with a 350 Gig HD. My Protools is Pro tools MP 9, and I have the Mobilepre (Latest USB Release). It works fine without that particular install, but then it gives me a WARNING about losing Authenticity of my iLok. Please help. -Thanks

15. Saele - May 4, 2012

try to install pro tools LE 8.0.3 in a mac Os X 10.6.3.
crashes after a minute “Running pro tools creative collection installer script”.

16. htoo eh - June 22, 2012

i like that pro tool

17. Christina - June 22, 2012

hi there,

i’m having an issue installing Pro Tools LE 8 software upgrade. i just upgraded my OS to windows 7 ultimate, so wiped my computer clean of everything including the already-installed Pro Tools LE 8. i’m using a toshiba satellite c655, Pentium dual-core CPU T4500 2.30 GHz. I put the install disc in the drive, start the setup and i only get as far as a “Welcome to Pro Tools LE” box, but it’s COMPLETELY blank. Suggestions?? Thanks!

18. Casey - June 24, 2012

Put in protools 8 software installer… When I open setup a mini window opens with nothing in in the top however has “Welcome to Pro Tools LE” the window is blank I’m running on windows 7 is it
Not windows 7 compatible is that why I’m running into this issue

19. Casey - June 24, 2012

I’m having the same problem as Darian with the same exact pc as Kelly same everything as Kelly Asus windows 7… Please email me caseysklar@gmail.com

20. Javier - July 9, 2012

I’m also having an issue with reinstalling Pro Tools Essential’s 8.2 after unsuccessfully installing Pro-Tools 6.4 because of the M-Box that I had. I uninstalled Pro-Tools 6.4 version and re-installed essential 8.2 and it stalled for an hour when ‘loading @ ‘something bias’, this is the fourth time I reinstalled ‘Essentails’and tried to launch and unfortunately it stalled at the same location and when opening the task manager to close the operation, the Task Manager list the ‘Status’ as running.

21. Javier - July 9, 2012

…Actaully it the Task Manager list the Satus as “Not running” or “unavailable”.

22. frikkie botes - July 16, 2012

mine start to freeze as soon as it reaches structure.dpm on my pc now im loading it on my laptop and i will see what happens

23. frikkie botes - July 16, 2012

My laptop opens it quick, my ram on laptop is 2 gb my ram on pc is 1.2 gb, maybe you must get more than 2 gb ram for it to open.

24. frikkie botes - July 17, 2012

The best is 4gb ram

25. Nick - August 8, 2012

“Couldn’t install Creative Collection – Returned an error 2147213312”. Managed to install protools 8.0.3 on win7 Ultimate 64bit WITHOUT turning on the 002. Update digirack driver “002_003_Rack_v90265_Drivers_70921” (also DO NOT turn on your hardware). Update to 8.0.5 “Pro_Tools_LE_805_Updater_70925” (hardware OFF). Running protools now WITHOUT “creative collection”.. How do i fix this??

26. Bangarang - August 24, 2012

I have a dell studio xps, and trying to intstall pro tools mp 8 i have a m-audio fast track an old one. u allsow get the usb key with the pro tools but under the insallation i aiint having that in the computer. now to my problem.
when i try to install PT its stalling and saying that PT is not answer. or the program aiint answering. i think i have done everything right but it takes hours and hours at the setup status and its not moving atall after a while. took away internet explorer and other programs that maybe will interfear. do someone have an idee of what the problem is? or anything?

27. Gucci Outlet - September 22, 2012

superb researching bag that you simply may well get your hands on Canada Goose Jackets

28. NACHO - October 11, 2012

i have a sony Vaio pcv-1142, 4CPU, 3.20GHz, 3.19GHz, a Digidesign 003 rack. “WAS”, running PT 8.0.3 (without the virtual instruments), but it ran great..
Now…. I’ve found my way here..
How do i get back to “am running”?
I’m the second owner of the equipments. Ive even gone out and punched an iMAC.
I’d greatly appreciate advice on the best; “compatible, studio program using the hardware”.

29. NACHO - October 11, 2012

running OSX Lion 10.7.5

30. earl savoy - October 16, 2012

Hi, I am trying to download pt 8 LE and it freezes when its saying installing drive…I have a Dell XPS 8300. How do I fix this? I even tried it for my Dell Laptop and it does the same thing.

31. earl savoy - October 16, 2012

And I have a MBOX Fast Track…

32. stan - October 29, 2012

I am running pt le8, yesterday everything was cool,but today it says initialization error code 7. & wont let Me load @ all. Can U give Me a pointer?

33. Theoutragist - January 6, 2013

I just got past it. In using a 2011 Mac Pro and it took about 25 minutes to get past the last percent. I’m installing PT8 with an mbox mini. I’m glad I didnt shut it down.

34. Rahjel - April 30, 2013

Good day. My pro tools 8 le won’t install. It will go to the screen that says it is configuring your new software installation…then nothing else happens. It’s been 4 hours. Thanks…Prime

35. jmm carter - July 13, 2013

my friend put the pro tools le installer folder on my laptop thru his computer he went to setup & tryed 2 install it but it froze so i turnt my security off downloaded & install the driver 4 my mbox 2 mini & its still freezin i got windows 8 & he said its becuz of it & that i need windows 7 instead

36. Vance - July 17, 2013

I have a Le 8.0.4 with authorization code (new Legal Download) that I bought from a guy on Ebay and it won’t install , he had told me what to do before but I had to restore my Lap top and now I can’t remember , The Le Installer does not Highlight , Does anyone know what to do ?

37. savagewax - July 21, 2013

Im running windows 7 2g of ram and protools 8 worked fine couple of weeks ago but now when i try to open it the screen pops up to load then it disappears and suggestions

38. Exclusive G - June 6, 2014

I installed windows 7 on my computer and put my pro tools instalation disc in and it tells me I don’t have enuff ram on my computer. I have apsolutly nothing on it.pluss My pro tools disc is a a real cd copy.PLEASE HELP ME

39. Obed - June 23, 2014

I have installed pro tools 8 on windows 7.

I7 processor and 4gig ram.

I have Mbox pro

The installation was successful but get stuck when uploading DB.dmp forever.Can any help?

40. billy - July 24, 2014

will pro tools8 load onto windows 8

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